How to become an authority in your industry


The Untold Secret to Building Brand Loyalty

ISSUE #96

Let’s face it: we’re drowning in brands.

TOGETHER WITH

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Let’s face it: we’re drowning in brands.

Walk down any aisle, scroll through any feed, and it’s one endless parade of logos, colors, and slogans all begging for attention.

So, what makes one brand cut through the noise while others get lost in the sea of sameness?

It’s simpler than you may think.

Stories!

The secret sauce to standing out isn’t just having a catchy tagline or a slick logo. It’s about telling stories that make people feel something. Think of Apple’s “Think Different” or Nike’s “Just Do It.”

These aren’t just campaigns.
They’re movements powered by storytelling.

And one of the best frameworks out there comes from Donald Miller’s “Creating a Brand Story.”

Miller suggests that you, dear marketer, are not the hero—your customer is.

Your job?

Be their trusted guide, helping them through their journey with your brand as the magic wand they need.

Let’s dive in ⬇️

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DEEP DIVE – 

Part 1:

Nail Your Core Message

Every memorable brand has a purpose that goes far beyond what they sell. 

It’s not about the product; it’s about what you stand for. It’s about the mission that drives your brand forward—the reason you wake up and grind every day.

To uncover this, ask yourself:

  • What’s the ultimate purpose of your brand?
  • What problems are you solving for your customers?
  • What makes you different from everyone else out there?

When you find these answers, you’re crafting a narrative that resonates deeply with your audience.

Examples of Purpose-Driven Brands

Ben & Jerry’s: “Peace, Love, and Ice Cream.”

Ben & Jerry’s purpose is rooted in social justice and activism. From supporting climate action to advocating for racial equality, they align their brand with values that matter to their customers. Their storytelling is infused with a sense of humor and authenticity that makes the brand relatable and memorable, while also championing important causes.

Ask yourself: How can your brand use its platform to support social causes that align with your values?


LEGO: “Inspire and Develop the Builders of Tomorrow.”

LEGO’s purpose is all about creativity and education. They aim to inspire the next generation of innovators by promoting learning through play. Their campaigns go beyond selling toys; they create a narrative about nurturing imagination, problem-solving, and collaboration. Whether it’s partnering with NASA or promoting sustainable materials, LEGO builds stories that reflect their commitment to fostering growth and curiosity.

Ask yourself: What larger impact does your brand aim to have on its community or the world?

Guinness: “Made of More.”
Guinness is a beer brand, but its storytelling goes deeper. The “Made of More” campaign celebrates people who are defined by character, resilience, and determination. Guinness tells stories that resonate with a sense of community, courage, and camaraderie. By linking their product to larger-than-life values, Guinness creates a sense of purpose that goes beyond a pint of beer.

Ask yourself: What values does your brand embody, and how can they shape your storytelling?

Sephora: “Beauty for All.”
Sephora stands for inclusivity and empowerment in the beauty industry. Through initiatives like the “Sephora Accelerate” program that supports female founders and their commitment to diverse representation in their campaigns, Sephora is building a brand story that celebrates all forms of beauty. They don’t just sell makeup—they promote confidence, individuality, and self-expression.

Ask yourself: How can your brand make a statement about inclusivity or representation?

Yeti: “Built for the Wild.”
Yeti’s purpose revolves around adventure and the great outdoors. They market their products not just as durable coolers or drinkware but as essential gear for extreme adventurers, hunters, and nature enthusiasts. Their stories focus on rugged landscapes, intense challenges, and the people who thrive in them. This appeals to customers who identify with a love of the wild and an adventurous spirit.

How to Make Your Brand Mission Work for You

When your brand stands for something beyond just profit, you invite your audience to be part of a bigger narrative. This is how you build a story that lives and breathes across social media, ads, emails, and every other channel. A story that’s strong enough to inspire loyalty, advocacy, and lasting connections.

Now it’s Your Turn.

What’s the story that’s uniquely yours? Define it, live it, and let it become the heartbeat of your brand.


 

Part 2:

Make It Relatable

People don’t connect with brands—they connect with people.

Real people, with real struggles, triumphs, and everything in between. So, tell the story of your customer, not yourself.

  • Highlight Real Characters: Whether it’s your team, your customers, or even your founders, put them front and center. Make them real, relatable, and relevant.

  • Show Real Situations: Illustrate how your product or service has made a difference. Talk about the problems your audience faces and how you help them overcome those obstacles.

  • Tap Into Emotion: Find that sweet spot where your brand’s values meet the emotional needs of your audience. It’s not about manipulation—it’s about connection. Whether it’s hope, joy, frustration, or relief, get those feelings flowing.

When your customers see themselves in your story, they don’t just buy—they buy in.

BUILDING YOUR STORY FRAMEWORK

Start with a Hook: You’ve got seconds to grab attention. Use a killer stat, a mind-boggling fact, or a question that hooks them in. For example: “What if your morning brew did more than wake you up?”

Create the Journey:

  • Outline the Challenges: The pain points. The frustrations. The hurdles your audience faces every day.

  • Provide the Solution: Here’s where your brand steps in as the guide, offering the magic key to solving their problems.

  • Celebrate Milestones: Show off real transformations, wins, and stories of success.

End with a Bang: Make your conclusion memorable. Give a powerful vision of what’s possible, a call to action, or a bold statement that sums up your brand’s impact.


 

Part 3:

Visuals Are The New Words

Let’s get visual, visual… 🎵 (Sorry, not sorry, Olivia Newton-John.)

You can tell a thousand stories with just one image or video.

Use visuals to make your story pop on every platform. Think user-generated content, behind-the-scenes snippets, or quick, engaging reels that amplify your message.

GET YOUR STORY OUT THERE

Crafting an epic brand story is only half the game.

The real win? Getting it heard.

Here’s how:

  • Website: Give your story a home base. Dedicate a section of your site to it, complete with high-quality visuals, testimonials, and updates.

  • Social Media: Break your story down into bite-sized pieces that are shareable, snappy, and visually appealing. Think IG reels, TikTok, X (formally Twitter) threads.

  • Email Newsletters: Your subscribers are your inner circle—keep them in the loop with regular updates on your brand journey

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STORIES THAT STAND OUT: WHO’S DOING IT RIGHT?

  • Nike: “Just Do It.”
    Not just a slogan, a call to action that taps into every athlete’s desire to push their limits. They use stories from everyday athletes to Olympians, showing that greatness is a mindset.

  • Airbnb: “Belong Anywhere.”
    More than just a booking site. It’s about connection, community, and experiencing the world like a local. Their user stories make travelers feel like they’re part of something bigger.

  • Dove: “Real Beauty.”
    Forget the airbrushing. Dove focuses on real women, with real stories, promoting self-esteem and inclusivity. It’s less about products, more about empowerment.

FINAL THOUGHTS

Your brand story is about connecting, resonating, and making a lasting impact. So, get clear on your message, tell stories that make people feel, and spread them far and wide.

Because when your story sticks, so does your brand.

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Thanks for reading

Thank you for reading today’s Growth Memo! We hope you enjoyed it.

See you in a few days!

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